All of our new account signups go through a manual review process. As an industry email service provider it is important to protect our system, as well as inboxes around the world, from spam. By verifying domain ownership, evaluating each website, and determining what kind of messages will be sent and who they will be sent to we are able to maintain our credibility as an email service provider and also help you get the best deliverability possible.
On average, our provisioning team will review all new accounts within one to two hours of signing up. If it has been longer than two hours then please make sure that you have responded to the confirmation email following the initial signup. In the event that our provisioning team has questions about any piece of the submitted information, they will send a message to the email address on file. Replying to these questions will keep the provisioning process for your account moving forward.
Depending on how you currently send emails, this process is going to vary. At the most basic level, we require the following when integrating us with your system:
For more resources please check out our integration documentation.
For all of our Silver accounts and higher that use dedicated IP addresses we highly recommend whitelabeling. This process involves adding new records to your domain's DNS settings in order to mask SendGrid as your relay point. This typically leads to better inbox delivery rates and higher recipient engagement. You can find more information in this comprehensive whitelabeling guide.
Depending on your package level you either have a dedicated sending IP address or you are using a shared sending IP address. All Silver+ customers are given dedicated sending IPs while Free, Lite, and Bronze customers all share sending IP addresses.
Your API key is the same string as the password that you use to log onto sendgrid.com. Don't forget that you can also create auxiliary sets of API credentials using our Multiple User Credentials feature!
Depending on your account level, this can be accomplished. If you are sending through a shared IP plan then no additional changes are required and you can send from as many domains as you wish. If you have an account with dedicated IP addresses then we highly recommend segmenting your account into subusers so that each has its own dedicated, whitelabeled IP.
You should only be sending on behalf of domains from whom you have permission! Sending from a domain that you do not control will likely result in authentication errors that could lead to bounces. If you are trying to send on behalf of Yahoo users then please read this article detailing their recent DMARC policy changes.
First, login to your SendGrid account. Next, go to your unsubscribe page. Finally, click on the “add email” link towards the top of the page. You can also use a web API call to add individual addresses without ever logging in.
When an account signs up for, or upgrades to, a plan with a dedicated IP address, the assigned IP is brand new and does not have a reputation. The warm up process involves sending lower volumes of email for a period of time in order to allow ISPs to adjust to your sending practices so that you can eventually send much higher volumes. This process will vary depending on your intended daily sending volume. Our documentation explains the process further, and our blog has numerous articles detailing the best ways to warm up your dedicated IP.
One of our most commonly-used reporting tools is the Email Activity page. However, there may be times when your email activity log shows a message as “delivered” but the recipient reports that they did not receive it. Whenever we receive a “250 OK” response from a recipient mail server it means that they have accepted the message handoff, and thus the responsibility, of delivering the message to its intended recipient. Unfortunately, this is also where message tracking capabilities end. Sometimes a recipient mail server will hold an accepted message in an inbound filter queue (in order to ensure that nothing within the message is harmful) before sending it to the recipient. Other times the message can simply end up in the spam folder and go overlooked.
In order to give your messages the best possible chance of landing in your recipient’s inbox you will want to make sure that you are adhering to the best sending practices in order to maximize your deliverability.
If you are on the Silver plan or higher, then you have access to a nifty feature called Event Webhooks. There's a great setup tutorial over on our blog. We suggest trying respondto.it for fast testing, or keen.io for a more permanent 3rd party solution (they have specific integration resources for SendGrid, too).
In order to add a new image to your marketing email image library you must first upload it through an image module within a design template. Check out this video for a visual walkthrough.
All images that are uploaded in this manner will remain in the image library indefinitely. Images cannot be uploaded to the library through the custom HTML template option at this time.