My account is still being provisioned, what do I do?
We provision all new customer accounts to ensure the validity of all our new customers. As an industry email provider it is important to protect our system as well as inboxes around the world from Spam email. By verifying domain ownership, evaluating every website, determining what kind of messages will be sent and who they will be sent to we maintain our credibility as an email provider and also help you get the best deliverability possible.
Please note that Provisioning related emails are sent to the registered account address. If your account is still in a provision state after several hours please check the registered account email or contact our support team via email, chat, or phone for more information.
We recommend all of our silver and higher accounts to whitelabel their IP. There are many reasons why you would want to do this, especially in terms of deliveribility.
We also have a video tutorial that we created over at VidGrid that goes over exactly what you will need to do.
SendGrid SMTP Settings
These are the settings you will use to integrate with SendGrid via SMTP:
SMTP Authentication uses your SendGrid username and password.
Server host name is smtp.sendgrid.net
Use ports 25 or 587 for TLS/plain connections or port 465 for SSL connections.
For most users we suggest port 587 to avoid rate limits set by some hosting companies.
With SMTP, 100 messages can be sent with each connection.
What's my sending IP?
Depending on your package level you either have a dedicated sending IP address or you are using a shared sending IP address. All Silver+ customers are given dedicated sending IPs while Free, Lite, and Bronze customers all share sending IP addresses.
Your API key is the same string as the password that you use to log onto sendgrid.com. Don't forget that you can also create auxiliary sets of API credentials using our Multiple User Credentials feature!